Shipping Policy

Delivery

When will I receive my order?

It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on  your location, but typical shipping times are:  

USA: 3-4 business days  
International: 5-15 business days 

Estimated delivery times are provided for each Love Yer Brain product on its corresponding product page.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide.

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@loveyerbrain.life with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand dropshipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@loveyerbrain.life

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@loveyerbrain.life with photos of the damaged product, your order number, and any other details you may have about your order.  We will work with you to replace your damaged items as soon as possible.

Returns 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@loveyerbrain.life. 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If either of these apply, please contact us at info@loveyerbrain.life with photos of wrong/damaged items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@loveyerbrain.life within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund.

Any other questions?

Get in touch with us at info@loveyerbrain.life